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STORE POLICY

At J's By Janna, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. 

Returns/Refunds

While polymer clay is a highly durable product, as with anything, things happen, and we understand that.  If a product ever arrives and it is broken, please do not hesitate to reach out to us and we will remedy the issue as best we can.  If you receive the wrong product, please reach out as soon as possible and we will arrange an exchange of product.

Stock

We are constantly adding new designs, styles and colors to our jewelry.  As a result, only a certain amount of stock is made and carried, and often will not be remade or restocked.  

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Store Policy: Store Policies
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